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For help on getting started, please see the FAQ page.

To begin shopping immediately, please start by selecting products from the 'Browse Categories' section above.

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Rhinestone Biz: Customer Service


Rhinestone Biz Customer Support is committed to providing the best customer support to all of our customers. To achieve this goal, our Customer Support representatives are trained in specific areas and receive ongoing education about the latest Web site changes. We also randomly survey our customers to make sure they are satisfied with our service. If they are not, we will work to make it right.

How to contact Customer Support:
If you haven't found the information you're looking for in Rhinestone Biz's Help system, Customer Support will be happy to help you. You can contact Customer Support by using Live Help or email.

Note: Rhinestone Biz does not offer general phone support. Email and Live Help support allows us to serve you better than phone support would because we can respond to your questions quickly while ensuring that our answers are reliable and consistent. For instance, we save a record of all of our communications with you. That allows us to avoid duplicate responses and we keep track of the questions that you ask. We keep your correspondence on file as a way of documenting important information that you might need to refer to later on.
Using Live Help to contact Customer Support

  • The “Live Help” link is located at the top of the Rhinestone Biz.com Home page
  • Clicking the “Live Help” link connects you to a special private chat room, where you can ask a Rhinestone Biz Customer Support Representative your question—live!
  • Use the “Contact Us” link – This link is located at the bottom of every page on the site. Clicking it will take you to a form where you can enter your question or concern and receive a prompt reply from a Customer Service representative.
  • Tip: For faster answers, you can also search for the information you’re looking for in Rhinstone Biz's Help system from the top of any page.
  • Important: To send Customer Support email, you will need to be signed in to your Rhinestone Biz account. If you are unable to sign into your account, please contact Customer Support. When contacting Customer Support, keep in mind the following:
    • Provide as many details as you can! Include dates, item numbers, customer IDs, and any steps you took before asking your question.
    • To ensure quality service, we randomly survey members to make sure they are satisfied. If they are not, we’ll work to make it right.