Rhinestone Biz: Return and Exchange Policy
Items may be exchanged or returned within 30 days of the original order date. Any items returned for credit are subject to a 20% re-stocking fee ($5.00 minimum). Items exchanged for equal or greater value are not subject to the re-stocking fee, however, the customer is responsible for return and subsequent outbound shipping charges. Refunds to PayPal Express accounts are subject to PayPal's transaction charges of approximately 3%.
Items should be returned in a padded envelope, described below, via the US Postal Service to:
Rhinestone Biz
27320 Weathersfield Drive
Valencia, CA 91354-1930
- Only unused, unopened merchandise in it original packaging will be accepted.
- Items received damaged cannot be refunded or exchanged unless shipping insurance was purchased. Shipping insurance option is available for First-Class, Priority and Express Mail. Please see our Shipping Policy for more information.
- A Return Merchandise Authorization (RMA) is no longer required. Please see our procedure for returning items in our Exchanging Merchandise page.
- The value of your returned items (not exchanges or defects) may change your discount level thus lowering your refund.
- Please ensure correct postage is affixed to package. Rhinestone Biz will not accept COD deliveries.
- For your protection, please send your return items in a padded envelope. We recommend that you insure your package as we are not responsible for product returns that arrive to us damaged, and will not credit you for these items. Items returned to us in a standard unpadded envelope are almost certain to be damaged during the delivery process, regardless of carrier.
